The Sassy Baby - Frequently Asked Questions

Q- I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order to ship out, average shipping times are 3-7 days.

** We do offer an Upgraded Express Shipping option on some items. These items will be processed the same day of the order, and be shipped out so you get it within 1-2 days. 

Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at thesassbaby@gmail.com.

Q- I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, unless the product is one where the supplier will offer a free return label.

In that case, we will send you the return label and the return shipping will be free. Once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.  ----> Read more on the Returns & Refund Policy 

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Q- Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped out, you can just return the item and get a full refund or store credit. 

Q- I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and let us know. Once you double check if the address given is wrong kindly notify us via email at thesassbaby@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours.

Q- What currency are the prices I see in the site?
All prices are in United States Dollars - USD.

Q- How long does shipping usually take?
Shipping times vary as we do ship from different fulfillment centers and warehouses based on your location. The average shipping time is 3-7 business days.

Q - How do I track my Order?

---> Track Your Order Page

Q- I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you with any questions you might have. 

Please send us an email to thesassbaby@gmail.com and we will be happy to assist you in any way we can.  You can also call and leave us a voicemail with your name, order # and whatever questions you might have.  Call us at 1-844-971-2121.

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